FAQ

Frequently Asked Questions

How long does shipping take?
Most orders ship within 1-3 business days. Standard delivery takes 5-7 business days.

Do you offer free shipping?
Yes! We offer free shipping on orders over a certain amount. Check our shipping policy for current thresholds.

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.

How do I start a return?
Contact us through our Contact page and we'll guide you through the process.

Are your products safe for pets?
Absolutely. All our products are tested and selected with pet safety as the top priority.

What if my pet doesn't like the product?
We want happy pets and happy owners. Reach out to us and we'll make it right.

Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Contact us as soon as possible.

How do I track my order?
You'll receive a tracking number by email once your order ships.