Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lyhuyhoanpp@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lyhuyhoanpp@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lyhuyhoanpp@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lyhuyhoanpp@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lyhuyhoanpp@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lyhuyhoanpp@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lyhuyhoanpp@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lyhuyhoanpp@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lyhuyhoanpp@gmail.com.
RETURNS & EXCHANGES
Our Satisfaction Guarantee
We want you and your pet to be completely satisfied with your purchase. If you're not happy with any item, we make returns and exchanges easy!
30-Day Money-Back Guarantee
All products purchased from Pawsome & Co. are backed by our 30-day money-back guarantee. If you're not satisfied, we'll make it right.
What Can Be Returned?
✓ Unused items in original packaging
✓ Items with defects or damage
✓ Wrong items (our mistake)
✓ Items that don't fit after trying once
✓ Any item you're not satisfied with
What Cannot Be Returned
✗ Used/worn items
✗ Items without original packaging
✗ Items damaged by the customer
✗ Items used with your pet
✗ Items purchased more than 30 days ago
How to Initiate a Return
Option 1: Online
- Log into your account
- Go to "Orders" section
- Select the item you want to return
- Click "Return Item"
- Provide the reason and follow instructions
Option 2: Email
Contact support@pawsomeandco.com with:
- Your order number
- Item details
- Reason for return
Option 3: Phone
Call 661-545-1777 (Monday-Friday, 9 AM - 6 PM EST)
Return Shipping
- For defective items: We'll provide a prepaid return label
- For customer returns: Return shipping may be deducted from refund (original shipping non-refundable)
- Items must be returned within 30 days of receipt
Return Address
Pawsome & Co. Returns
116 Patton Ct
Monticello, Kentucky 42633
Refund Processing
- We'll inspect your return within 5 business days of receipt
- Refunds are processed within 5-10 business days
- Refunds go to your original payment method
- You'll receive a confirmation email
Exchanges
Prefer a different size or color? Exchanges are free!
To Exchange an Item:
- Contact support@pawsomeandco.com
- Provide your order number and new item details
- We'll send a prepaid return label
- Once we receive the return, we'll ship your new item
- No additional charges!
Damaged or Defective Items
Received a damaged item? We'll make it right immediately:
- Contact support@pawsomeandco.com with photos
- We'll arrange a replacement or full refund
- No need to return the item first
Special Circumstances
Contact our customer service team if:
- Your item arrived late
- Your pet had an allergic reaction
- There are other extenuating circumstances
We're here to work with you to find a solution!
Questions?
📧 Email: support@pawsomeandco.com
📞 Phone: 661-545-1777
🕐 Monday-Friday, 9 AM - 6 PM EST