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Shipping policy

SHIPPING POLICY

Fast & Reliable Delivery

We partner with trusted carriers to ensure your order arrives safely and on time. Here's everything you need to know about shipping with Pawsome & Co.

SHIPPING OPTIONS

Standard Shipping

  • 5-7 business days after order processing
  • Free on orders over $50
  • $5.95 on orders under $50
  • Best value for patient pet parents

Expedited Shipping

  • 2-3 business days after order processing
  • $12.95 per order
  • Great for urgent pet needs
  • Guaranteed faster delivery

Express Shipping (Overnight)

  • 1 business day after order processing
  • $19.95 per order
  • Order by 2 PM EST for next-day delivery
  • Limited to select areas
  • See map for availability

PROCESSING TIME

  • All orders processed within 1-2 business days
  • Processing occurs Monday-Friday, 9 AM - 5 PM EST
  • Weekend/holiday orders processed next business day
  • Processing time does NOT include shipping time

Example Timeline:

  • Monday order → Processed Wednesday → Ships Thursday
  • Friday order → Processed Monday → Ships Tuesday
  • Total delivery time includes both processing + shipping

SHIPPING CARRIERS

We ship with:

  • USPS: Standard packages, PO Boxes
  • UPS: Larger orders, Expedited/Express
  • FedEx: Regional packages

We choose the fastest, most cost-effective carrier for your location.

SHIPPING RATES & ZONES

Rates calculated at checkout based on:

  • Order weight
  • Destination zip code
  • Selected shipping method
  • Seasonal factors

Example Rates (Standard Shipping):

  • Zone 1 (Local): $3.95
  • Zone 2 (Regional): $5.95
  • Zone 3 (Distant): $7.95
  • Zone 4 (Very Distant): $9.95

Actual rates calculated at checkout.

SHIPPING ADDRESSES

Accepted Addresses:
✓ Residential addresses
✓ Business addresses
✓ Military addresses (APO/FPO)
✓ Most PO Boxes
✓ State/territory addresses in US

Not Accepted:
✗ International addresses (coming soon!)
✗ Some remote areas
✗ Incomplete addresses

TRACKING YOUR SHIPMENT

Tracking Information:

  • Sent via email once order ships
  • Includes carrier and tracking number
  • Real-time updates available
  • Can also view in your account

Where to Track:

  • Your email confirmation
  • Your account dashboard
  • Carrier website (USPS, UPS, FedEx)
  • Text updates (opt-in available)

SHIPPING RESTRICTIONS

Weight Restrictions:

  • Single item limit: 150 lbs
  • Total order limit: 300 lbs
  • Overweight orders may require special handling

Product Restrictions:

  • Some items have shipping limitations
  • Lithium batteries restricted (specific products)
  • Hazardous items follow USDA/DOT regulations
  • Live animals not shipped

Geographic Restrictions:

  • We ship to all 50 states
  • Some rural areas may have limited delivery
  • Hawaii/Alaska may have longer delivery times

HOLIDAYS & DELAYS

Holiday Closures:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

Orders placed on holidays process the next business day.

Weather & Force Majeure:

  • Severe weather may cause delays
  • Natural disasters may impact shipping
  • We notify you of delays immediately
  • Refunds/credits offered if significant delays

DELIVERY CONFIRMATION

You'll receive:

  • Email notification when package delivered
  • Signature confirmation (for high-value items)
  • Photo confirmation (optional carrier service)
  • Delivery address confirmation

INSURANCE & LIABILITY

What's Covered:

  • Package loss (carrier liability)
  • Damaged items (we work with carrier)
  • Incomplete deliveries

What's Not Covered:

  • Items left in unsecured locations
  • Theft after delivery
  • Addressee non-receipt
  • Misrouted packages (customer error)

We work with carriers on all legitimate claims.

UNDELIVERABLE PACKAGES

If your package is undeliverable:

  1. Carrier attempts delivery
  2. Item returned to us
  3. We contact you within 3 business days
  4. You choose: reshipping, refund, or hold

LOST OR DAMAGED IN TRANSIT

If your package arrives damaged or doesn't arrive:

Immediately:

  • Contact support@pawsomeandco.com
  • Provide order number & tracking number
  • Include photos (if damaged)
  • Report within 48 hours of delivery date

We Will:

  • File claim with carrier
  • Investigate within 5 business days
  • Provide replacement or refund
  • Compensate for cost

INTERNATIONAL SHIPPING

Coming Soon!

We're expanding to ship internationally. Sign up for updates at checkout to be notified when available.

SIGNATURE REQUIRED DELIVERY

Some items may require signature:

  • High-value orders
  • Fragile items
  • Premium products

If required, you'll be notified before shipping.

SPECIAL SHIPPING REQUESTS

Hold for Pickup:

  • Call 661-545-1777 to arrange
  • Available for some areas
  • Pickup at local carrier facility

Gift Delivery:

  • We can add gift message
  • Special gift packaging available
  • Delivery date estimates available

Bulk Orders:

QUESTIONS ABOUT SHIPPING?

📧 Email: support@pawsomeandco.com
📞 Phone: 661-545-1777
🕐 Hours: Monday-Friday, 9 AM - 6 PM EST

We're here to ensure your order arrives perfectly!